Library Service Representatives

Each of our customers is assigned a personal Library Service Representative responsible for day-to-day communication with library personnel. Correspondence, telephone calls, and claims should be directed to your Library Service Representative who is, in effect, working for your library. Your representative is a highly trained, motivated, and responsible person whose reliability is an asset to your staff.

Your representative has computerized access to your open and closed orders; most inquiries are researched through this online database. Our office and warehouse are in one location. If a question arises which cannot be answered through on-line access, your Representative will research the problem in our operations/warehouse area. Over the years, we have received many compliments from our customers on the quality of service provided by our Library Service Representatives. They are exceptionally dedicated people with many years of experience and a commitment to service.

Trish Banta

Phone:  800-325-8833   Fax:  800-962-1009

Northeast -

Delaware, Maryland, New Jersey

Southeast - Alabama, District of Columbia, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Virginia

Mountain Plains - Arizona, Colorado, Kansas, Minnesota, Montana, Nebraska, Southern Nevada, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Utah, Wyoming

Outside North America

Terry Marksbury
Phone:  800-325-8833   Fax:  800-962-1009

Midwest -
Arkansas, Illinois, Indiana, Iowa, Kentucky, Michigan, Missouri, Ohio, Wisconsin

Northeast -

U.S. Territories
Connecticut, Maine, Massachusetts, New Hampshire, New York, Pennsylvania, Rhode Island, Vermont, West Virginia

Cheryl Nanney

Phone:  800-325-8833   Fax:  800-962-1009

West - Alaska, California, Hawaii, Idaho, Northern Nevada, Oregon, Washington

Jackie Madden
Phone:  800-325-8833  Fax:  800-962-1009

Continuations & Standing Orders